Terms and Conditions

1. Introduction

The general conditions of sale described below (hereinafter General Conditions) exclusively govern the contractual relations between any user of the www.escala-18.com website (hereinafter referred to as "User" or "You") and the seller, which is Escala18, with Tax Identification Code: B-9504880 and registered office at Barrio Zalbide nº 10, 48140 Arantzazu, Bizkaia.

These general conditions of sale are the only ones applicable and replace any other general conditions, except in the event of prior, express and written cancellation. Escala18 may occasionally modify the articles of its general conditions, and it is therefore advisable to read them on each visit to the website (hereinafter referred to as the "Portal"). These modifications are attributable as of their publication on the Internet and cannot be applied to previously concluded contracts. Each purchase on the Website is governed by the general terms and conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general terms and conditions of sale after having read them.

By accessing the Website, you agree to abide by the General Terms and Conditions as well as the Terms and Conditions of Use contained therein.

2. Placing an order

We offer you four (4) ways to place an order:

  1. By Internet via our website: www.escala-18.com (24 hours a day, 365 days a year).
  2. By e-mail to: info@escala-18.com
  3. By telephone:(+34) 94 631 97 11 / (+34)669 77 37 23
  4. By ordinary mail, accompanied by a printout of your order and your method of payment to the following address: Álvaro Alonso Calzada. REF: Orders. Barrio Zalbide nº 10, 48140 Arantzazu, Bizkaia.

We will confirm receipt by e-mail or telephone.

3. Product information

Escala18 pays great attention to the information relating to the essential characteristics of the products by means of technical descriptions provided by its collaborating companies and manufacturers, and photographs illustrating the products. All this is done within the limits of technology and in compliance with the best market standards.

4. Prices

The sales prices indicated on the Portal are shown in euros. VAT is included in these prices, but shipping costs are not included. Shipping costs are to be borne by the User and will be added to the total amount of the selected products once the order has been placed.

We reserve the right to change our prices at any time. However, we undertake to apply the rates in force on the Website at the time of placing your order.

5. Availability

Please note that orders will be dispatched within the limits of available stock.